Leadership is doing the right things
Management is doing things right
Leadership has not traditionally been taught in pharmacy schools, however pharmacists and pharmacy managers must be operating as leaders in their practice and business.
Leaders are responsible for developing their team to perform their tasks effectively. Leaders must engage and inspire employees to believe in their company and their work, pushing them to excel and helping them along the way. Leaders need to know when to step in and when to let go. They need to show the way, set the tone and model the right behaviours for success. This is even more challenging in a context of uncertainty, rapid change, complex decision-making and lack of clear direction.
The new NHS plan and the new community pharmacy contractual framework will require effective engagement with and influencing of local NHS structures including Primary Care Networks and commissioners. Effective Communication and Engagement is a leadership development programme which builds on our award-winning HLP Leadership course, Developing and motivating your team.
Things have never been tougher for community pharmacy; effective leadership at every level has never been more important.
Deborah and Michael at Pharmacy Complete have extensive experience of leading at a national level and have developed leadership programmes which contain the tools and techniques that they know work. These courses are practical, relevant and designed for community pharmacy by pharmacists who understand.
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