Privacy policy
We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. By visiting www.pharmacycomplete.org you are accepting and consenting to the practices described in this policy and our Terms and Conditions.
The Tipping Point Ltd is registered as a data controller with the Information Commissioner’s Office (Registration reference: ZA159819) and is compliant with the General Data Protection Regulations (GDPR) and the UK Data Protection Act (DPA) 2018.
This means we are an organisation that controls how we collect, store, and use personal data. Under the General Data Protection Regulations (GDPR) and the UK Data Protection Act (DPA) 2018, you have more control over how your data is used and how you are contacted and you have the following rights:
The right to be informed about our collection and use of personal data.
The right of access to the personal data we hold about you.
The right to rectification if any personal data we hold about you is inaccurate or incomplete.
The right to be forgotten – the right to ask us to delete any personal data we hold about you.
The right to restrict the processing of your personal data.
Rights with respect to automated decision making and profiling.
Information about you
How we may collect and process data about you:
Information that you provide by filling in forms on the site, including information provided at the time of registering to use the site, receive our services, or requesting further services from us. We may also ask you for information when you report a problem with the site or any of its content as set out in the section of this Policy headed ‘General Terms of Use’ above.
If you contact us, we may keep a record of that correspondence for our records and administrative purposes.
We may also ask you to complete surveys that we use for research and user satisfaction purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to the site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form or in other correspondence between us and you. If you volunteer such information, you will be consenting to our processing it for the purpose of providing you with the services which you receive through the Site or otherwise from us and administering the smooth service for your benefit.
We may monitor your use of the site through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see our Cookie Policy for further information.
We may also monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
What information we might collect
Depending on your use of our site, we may collect some or all of the following personal and non-personal data (please also see our Cookie Policy):
Name
Date of birth
Gender
Ethnicity
Learning needs
Role
Organisation name
Telephone number and email address
Address and Postcode
IP Address, web browser and site activity.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
Give consent on his/her behalf to the processing of his or her personal or sensitive personal data; and receive on his/her behalf any data protection notices.
You shall indemnify us, keep us indemnified and hold us harmless against any losses, damages, claims, costs or expenses suffered by us as a result of the processing of the personal data of any third party whose data you have disclosed to us in breach of this Policy.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the Europe. Any transfer of your data outside of Europe will be subject to an approved contract which will safeguard your privacy rights and give you remedies in the unlikely event of a security breach. Your data may also be processed by staff operating outside Europe who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
All information you provide to us is stored on securely. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
The site may contain links to and from the websites of our partner networks, advertisers and affiliates or other third parties.
If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How we may use the information
We may use information held about you in the following ways and for the following purposes:
To ensure that content from the site is presented in the most effective manner for you and for your computer and to assist in customising the Site and its content to your particular preferences.
To provide you with information, products or services that you request from us or which We feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and Us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to the site or to our services which may affect you.
To help us to identify you and any accounts you hold with us and for billing and order fulfilment or such other customer profiling purposes.
To undertake surveys and other research as required.
Security vetting.
Improving our services.
Marketing and opting out
We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post, email or telephone.
If you do not want us to use your data in this way, please contact us by emailing us via connect@pharmacycomplete.org
Disclosure of your information
We may disclose your personal information to:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
Our agents and service providers.
Law enforcement agencies in connection with any investigation to help prevent unlawful activity.
Your employer if they have commissioned us to train you.
Training award organisations for our courses.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the terms of this Policy and/or other agreements between you and us.
To protect our rights, property, or safety and that of our customers, or others with whom we deal.
This includes exchanging information with other companies and organisations for the purposes of fraud. protection and credit risk reduction.
Access to information
The General Data Protection Regulations and the UK Data Protection Act 2018 give you the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to exercise this right you should:
Put your request in writing
Include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill)
Attach cash or a cheque in the amount of £10 made payable to The Tipping Point Limited
Specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
Put your request in writing.
Provide Us with enough information to identify you (e.g. account number, username and registration details).
Specify the information that is incorrect and what it should be replaced with.
Further information
You can find out more about the General Data Protection Regulations and the UK Data Protection Act (DPA) 2018 from the Information Commissioner’s Office.
If you want to ask us about this Privacy Policy, please contact us by emailing us via connect@pharmacycomplete.org