Pharmacy Complete

independent pharmacy

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Pharmacy Reset & Recover

As community pharmacy reflects on and learns from its excellent response to the COVID-19 pandemic, the time is now right to move forward and plan for reset and recover.

Large multiple pharmacy groups are already announcing significant restructuring and remodelling plans in response to the financial, operational and landscape challenges, but where does that leave independent pharmacy? 

Negotiations on COVID-19 related costs have now begun plus discussions on next steps for implementation of the 5-year contractual framework. However, community pharmacy owners cannot wait and there is an urgent need to develop their own recovery plan.

The outcomes of our research through conversations with owners and managers of independent pharmacies has shown that pharmacy contractors and their teams are facing a number of critical problems:

  • Financial
  • Personal strain
  • Feeling out of control and overwhelmed
  • Team performance
  • Capacity and time
  • Competition

The Pharmacy Complete Reset and Recover Programme has been developed utilising all our knowledge, skills and experience and is designed to support all the required elements to help address these problems and create an effective business recovery plan specific to community pharmacy. Click on the link above to find out more.

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Planning for a sustainable 2019 and beyond

Everyone who owns or works in a community pharmacy in England is experiencing a very challenging time, both professionally and commercially. The current funding settlement together with reinstatement of the temporarily postponed Category M overspend recovery, creates further cashflow and profitability issues for many owners, particularly independents.

This is on the back of almost three lost years whilst the judicial review of the previously imposed funding settlement was pursued when we were not asking the right questions of the right people to understand where pharmacy could support the struggling NHS and public health systems.

We have written many times about the need to change the contractual framework and the funding formula to incentivise the right behaviours and reward quality delivery through a fairer system that benefits a few and penalises many. However, this will take time as PSNC seeks to rebuild relationships and trust with the NHS and DHSC.

To support pharmacy contractors, Pharmacy Complete has developed a unique Business Development Programme. Planning for Growth enables owners and their managers to take control of their future by developing and then implementing a robust business development plan.

This course, which builds on our Leadership development programmes and the platform of Healthy Living Pharmacy, provides essential business knowledge, skills and tools at a time when community pharmacy can no longer wait for someone else to create their future business model nor be so dependent on the NHS for profitable income.

We have already successfully run workshops for some forward thinking small groups. Whether you are an independent owner, a small or medium sized group, or an LPC looking to support your contractors, the time to act is here and now.

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Pharmacy Complete – enabling pharmacy for a healthier future

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The importance of numbers

It’s been quite a week. Like many small businesses, we frequently find ourselves responding in the moment, juggling many balls in an attempt to doing everything we can, to be flexible to our customer’s needs. At best this is exciting, stimulating and challenging in equal measure. At worst, we are firefighting and hoping (with everything crossed) that what we do will make us some profit to keep going. Sound familiar?

We meet many independent pharmacy contractors who are caught in that difficult place – so busy delivering against an ever-increasing workload, putting out huge blazes as more and more challenges face the business and with the uncertainty that any of it is making enough money to even pay the bills. These are tough times and for all that hard work there really is no guarantee that it will sustain the business. Feeling out of control and unable to do everything we want to, leads to stress.

Stress in good measure is productive but too much leads to the wrong behaviours, reacting in the moment outside of core strategy and short-term thinking. Furthermore it can lead to ill-health and disease.

We have found ourselves in that place this year. We have worked incredibly hard to deliver for our customers on their Healthy Living Pharmacy (HLP) requirements and this has been enormously rewarding for us as founders of the concept. We have recently won an award for it and we love what we do. But does it pay the bills?

Two days last week to review our strategy for 2018/19 were the best (and hardest) two days spent this year – looking at our business rather than being in it. What we quickly realised was that we have been so busy doing what we know is the right thing that we had lost sight of some of the key drivers, and if continued won’t pay the bills. We had got sucked into the very behaviours that we encourage our clients to avoid. Reacting in the moment, working on projects that will make a difference but for free.

So we have had a serious look at our priorities. Knowing where we are going and having specific metrics in place will be critical to our continued success. We have followed exactly our Planning for Growth planning process and now have a tight plan, with key performance indicators and a dashboard for regular monthly review. This will enable us to work smarter, focus on the things that we not only love but can also sustain the business and feel more in control. We know we will need to check-in frequently to make sure we’re not slipping into being more reactive. We will continue to do stuff that makes a difference in the profession because it’s the right thing. That won’t change, but it’s about applying a little more discipline, business structure and asking the question “why am I doing this’?

This stuff really works.