The future of your community pharmacy...
When we are no longer able to change a situation, we are challenged to change ourselves
Change is a constant in business but when faced with exceptional events, leaders must take a hard look at their businesses. Not all businesses are affected equally, however all will recognise the need to review their approach to remain as sustainable as possible.
Historically, a community pharmacy’s NHS prescription-based income had grown at a rate of 4-5% a year. For most, this now represents over 90% of their turnover. However, this growth has now plateaued and may decline. Given that reduced funding and margins on dispensing activity will not get any better, this is not a sustainable business model. With increasing competition and growing expectations from both commissioners and consumers of our services, a quality based, service-led offer is our future.
Large multiple pharmacy groups are already announcing significant restructuring and remodelling plans in response to the financial, operational and landscape challenges, but where does that leave independent pharmacy?
Our research has shown that pharmacy contractors and their teams are facing a number of problems:
- Financial - overdrafts increasing, cashflow challenges month-by-month, costs exceeding income, lower margin dispensing activity consuming capacity and being asked to do things without a fee
- Personal strain – working longer hours, feeling undervalued, worried about health and business viability, isolated and alone, losing confidence, unable to say ‘no’
- Feeling out of control – unable to see a future, not knowing where to start and overwhelmed with information
- Team – disengaged and demotivated team, wrong skill-mix, staff turnover and absence and concerns about being at risk
- Capacity – not enough time to do anything other than core dispensing, not enough staff with the right skills to release time, sub-optimal operating efficiencies and productivity
- Competition – losing customers to other providers, reduced footfall resulting in reduced OTC and service revenue.
The Pharmacy Reset and Recover Programme helps pharmacy owners and managers apply a systematic approach with an emphasis on visibility (knowing where you are now), gaining control (knowing where you want to be) and building agility (knowing how to change the things that will make a difference). It has been designed by pharmacists for pharmacy utilising all our experience of owning and running community pharmacies and other business.
Our programme takes pharmacy owners and managers step-by-step through a comprehensive and practical developmental programme. The modules are delivered as seven webinars available on-demand so you can work at their own pace. Practical templates and resources are provided to enable delegates to plan and then implement changes relevant to their business. We understand that individuals may be time-poor, so we have limited these modules to a maximum of 60 minutes each and ensured that only the most effective tools are described that will make an immediate difference to their business.
To learn more about the programme, connect with us.
The workshop delivered by Pharmacy Complete provided our contractors with a good insight as to how to take a refreshed view of their business to ensure that their pharmacy remained vibrant in the current uncertain environment. The feedback from our contractors who attended the event was very positive and the average satisfaction rating of the workshop was 9.75/10.
Ruth Buchan, CEO, Community Pharmacy West Yorkshire, June 2019
We have just completed two workshops with our Pharmacy Managers. Pharmacy Complete provided an excellent insight into the factors affecting performance at a local level and how to create effective strategic business goals to improve performance. The teams left with renewed vigour and enthusiasm to develop their action plans. A great success!
David Atkinson, CEO The Hub Pharmacy Group, July 2018
We have also developed an evening or half day workshop to support the required Transformation of Pharmacy Services to create the capacity and capability to implement and deliver new services within the contractual framework and private services with enhanced patient experience.